Frequently Asked Questions
The following are some frequently asked questions:
Is CIMA offering only remote classes?
We are offering Remote Learning Classes. We are not offering in-person classes. We are holding all of our classes on Zoom. The classes are similar to an in-person class. All classes are Live, Facilitator-Led. You log in at a specific date and time and participate with other students in a classroom setting.
What do I need to enroll in a class?
You need the name of your referring court or agency, case number, deadline date and your current mailing address. You must have the correct court and case number. If any of the information is missing you will be enrolled as a SELF ENROLLMENT.
What if I cannot find my case number?
You will need to call the court/agency that referred you to CIMA and request your case number. If you can not provide us with your case number we will enroll you as a self-enrollment and your completion certificate will not include the information from the court.
I have not been to court yet, can I still enroll?
Yes, you may still enroll in a class as a self-enrollment. If you are calling on the advice of an attorney, please let us know.
I am not being referred by a court, can I still attend one of your classes?
Yes. We welcome self enrollments.
Do I need a Zoom Account to participate?
No. We recommend that you download the Zoom Workplace App before your class. Please use the following link to download the app: Zoom.us/download#client_4meeting.
What type of device do I need to attend the Remote Class?
You may use whatever device that has a working camera and microphone (Smart Phone, Laptop, Tablet, etc.) Some devices will require you to download the Zoom Workplace App to attend. You are required to be on camera for all class sessions.
What are the requirements for attending the class?
You must be free of all distractions: No driving, interacting with other family members, no taking care of children, no walking around. You must be fully clothed while attending the class. No masks or other filters may be on during the class.
Your class materials will be embedded in your enrollment letter.
If there are no classes available before my deadline date can I still enroll?
Yes. We will enroll you in the next available class. It is your responsibility to notify the court of your class enrollment. We cannot extend your deadline for you. You will need to contact the court and request a deadline extension.
Why do I need to pick a Primary and an Alternative Date?
If your primary selection is full when we receive your enrollment, we will enroll you into your alternative date.
If I miss my primary class date will I automatically be enrolled in my alternative date?
No, your alternative date is someone else’s primary date. It is not a standby date if you miss your primary selection.
Would CIMA be able to refer me to another class provider?
Your court/agency has referred you to CIMA. If you need to find another provider, the court must approve the provider before they will accept the change.
When do I need to pay for the class?
All of our classes must be paid for in advance.
What is your refund policy?
If you are no longer required to attend your class, we will refund your payment within 48 hours
You must request a refund within 30 days of the date of purchase to receive a full refund.
What types of payments do you accept?
We accept Discover, Master Card and Visa, Certified Checks, and Money Orders through the mail or cash at our office. We do not accept Personal Checks. We do not accept payments on the day of the class. If you plan to pay with a gift card you must set up a billing address for the card prior to enrolling in to a class.
I paid for my class at the court, why do I need to pay CIMA again?
CIMA is a private company and the court does not collect our fees. Any fees and fines that you paid at the court were not a part of our class fees.
Are there any other fees that I will have to pay?
If you want a workbook mailed to you there will be a $10.00 Shipping and Handling Fee
I missed my scheduled class, can I reschedule?
Yes. There is a rescheduling fee for students who fail to attend their originally scheduled class.
I cannot afford the class, how do I apply for a fee waiver?
CIMA does not offer a full fee waiver. CIMA will offer fee reductions if you can provide proof of government assistance such as Medicaid, SSDI, TANF. Please call our office for more information. Discounts do not apply toward any driving classes. Please inquire with the court that referred you about tuition assistance.
If I am granted a fee waiver or reduction, can I reschedule my class?
Generally, once CIMA has scheduled you for your class, you may not reschedule. We have set aside a seat for you in place of a full-paying client. You are responsible for attending the class you have selected.
When will I receive my certificate?
Certificates are emailed within 72 hours of the completion of your class.
Please make sure to check check your spam folder for this email.
We cannot send out certificates early
I have completed my class, what do I do with the certificate?
This is proof of your completion of the class. Do not lose it. Each court has different policies on how to report compliance, please contact the court and receive instructions on how to present your certificate.
I have lost my certificate, how can I get another copy?
You may contact our office and request a copy. There may be a fee.
What if I need to make changes to my certificate?
Any changes to your certificate ( Case Number, Court, Name) must be made before the start of your class. CIMA will not make changes to the date you attended the class.
What happens if I don’t receive an email confirmation before my class?
It is your responsibility to contact us if you do not receive the information. If you fail to appear to your scheduled class, you will be liable for the rescheduling fee. If you have not received your class information, please call our office by the Friday before your class.